general terms and booking procedure
Insurance
All clients are advised to arrange their own private insurance for the duration of their holiday. Clients from EU member states should bring their European Health Insurance Card, but should not rely on this, or on reciprocal arrangements between their own country and Spain. In an emergency for example, you may be treated in a private Spanish hospital or by a non-national health Spanish doctor – in this situation the doctor or hospital will expect to be paid and you will not be covered by your national health insurance reciprocal arrangement. We therefore rent our accommodation on the assumption that clients have made adequate insurance provision to deal with accident or emergency.
Availability of properties
We are pleased to accommodate clients needs wherever possible - both in terms of arrival and departure times and start and finish days. We understand that flights are often much cheaper mid week and we will accommodate this when we can. We ask customers not to arrive in the middle of the night, and to make reasonable arrangements with us to check the property and receive feedback from them prior to departure. When bookings are 'back to back', the properties will be available from 3pm on the start date and should be vacated by 10am on the last day to allow for cleaning.
Payment
We normally ask for a deposit to secure your booking. We may also ask for the balance prior to arrival. If bank charges are excessive, we may avoid them by accepting the balance in cash on arrival. The full fee must be paid before the keys are handed over.
Security/damage deposit is not requested
Occasional breakages of small items such as glasses are to be expected, however we do retain the right to charge and to be reimbursed for any wilful damage or neglect, we also expect that the property to be treated with respect left in a clean and tidy condition. Please notify us immediately about any breakage or damage so that the items can be replaced or mended.
Cancellation policy
Please note that the booking deposit is non-returnable and will be retained by us in the event of the client cancelling their visit
Insurance
All clients are advised to arrange their own private insurance for the duration of their holiday. Clients from EU member states should bring their European Health Insurance Card, but should not rely on this, or on reciprocal arrangements between their own country and Spain. In an emergency for example, you may be treated in a private Spanish hospital or by a non-national health Spanish doctor – in this situation the doctor or hospital will expect to be paid and you will not be covered by your national health insurance reciprocal arrangement. We therefore rent our accommodation on the assumption that clients have made adequate insurance provision to deal with accident or emergency.
Availability of properties
We are pleased to accommodate clients needs wherever possible - both in terms of arrival and departure times and start and finish days. We understand that flights are often much cheaper mid week and we will accommodate this when we can. We ask customers not to arrive in the middle of the night, and to make reasonable arrangements with us to check the property and receive feedback from them prior to departure. When bookings are 'back to back', the properties will be available from 3pm on the start date and should be vacated by 10am on the last day to allow for cleaning.
Payment
We normally ask for a deposit to secure your booking. We may also ask for the balance prior to arrival. If bank charges are excessive, we may avoid them by accepting the balance in cash on arrival. The full fee must be paid before the keys are handed over.
Security/damage deposit is not requested
Occasional breakages of small items such as glasses are to be expected, however we do retain the right to charge and to be reimbursed for any wilful damage or neglect, we also expect that the property to be treated with respect left in a clean and tidy condition. Please notify us immediately about any breakage or damage so that the items can be replaced or mended.
Cancellation policy
Please note that the booking deposit is non-returnable and will be retained by us in the event of the client cancelling their visit
How to book with us
- Please read our general terms (above)
- Please email us to check availability of property
- Please let us know your preferred currency so we can send you appropriate bank/PayPal details to pay your deposit
- Please send your deposit to secure your booking. We will send you an email receipt, plus all details
- The week before your arrival we send you a map and directions, and exchange contact phone numbers
- On your arrival at Almáchar or Cútar, we or our managers will arrange to meet you and show you around the house and answer your questions.
